Refund & Return Policy – Luxury Junction

At Luxury Junction, we aim to provide a satisfactory shopping experience to every customer. Please read our Refund & Return Policy carefully before placing an order.

Website: https://luxuryjunction.shop/

1. Returns and Exchanges

Customers may request an exchange within 1 day of delivery, provided the product is unused, undamaged, and in its original condition with all included accessories and packaging.

To request an exchange, contact our customer support team within the applicable period.

Products that have been used, damaged due to improper handling, or returned without the required accessories may not qualify for an exchange, subject to applicable law.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A description of the damage or defect.

Our team will review your request and explain the available resolution.

3. Refund Eligibility

Refunds may be considered in situations such as:

  • An order is cancelled and is eligible for a refund.

  • A product arrives damaged or defective and a refund is approved.

  • An order cannot be fulfilled by us.

  • A refund is otherwise required under applicable law.

Approval depends on the circumstances of the order and the applicable terms.

4. Refund Method

Once a refund is approved, it will be processed through the applicable payment method or another mutually agreed method, subject to payment-provider requirements.

For Cash on Delivery orders, our team will contact you to arrange an appropriate refund method.

Please allow the processing time required by the payment provider or bank after the refund has been initiated.

5. Store Credit

Where appropriate and agreed upon by the customer, an eligible refund may be issued as store credit for future purchases.

Store credit details and any applicable conditions will be communicated when the credit is issued.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation through the normal process. In such cases, please contact our team for guidance.

Any eligible refund for a cancelled order will be handled according to the circumstances and applicable law.

7. Warranty-Related Replacements

Certain products may include a machine replacement warranty for a specified period.

Warranty claims are handled according to the warranty terms applicable to the product. A machine replacement warranty does not automatically guarantee a cash refund.

Please check the individual product page for the applicable warranty duration and conditions.

8. Non-Eligible Requests

A return, exchange, or refund request may be declined where the product does not meet the applicable eligibility conditions, subject to your statutory rights.

We encourage customers to review product descriptions, specifications, photographs, warranty information, and applicable terms before placing an order.

9. Contact Us

For return, exchange, cancellation, or refund assistance, please contact:

Business Name: Luxury Junction

Website: https://luxuryjunction.shop/

Address: Surat, Gujarat, India

Phone / WhatsApp: +91-98752-50339

Email: luxuryjunction1@gmail.com

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for shopping with Luxury Junction. We appreciate your trust and are committed to handling customer concerns fairly and transparently.

Luxury Junction — Style That Makes a Statement.