Privacy Policy – Luxury Junction

At Luxury Junction, accessible at https://luxuryjunction.shop/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect the following information:

  • Name

  • Phone number and WhatsApp number

  • Email address

  • Billing and shipping address

  • Order details and purchase history

  • Payment and transaction information, where applicable

  • Information you provide when contacting customer support

We may also collect technical information, such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders.

  • Arrange shipping and delivery.

  • Contact you regarding orders, payments, and delivery updates.

  • Provide customer support and after-sales assistance.

  • Handle eligible returns, exchanges, and warranty claims.

  • Improve our website, products, and shopping experience.

  • Prevent fraudulent orders and misuse of our services.

  • Comply with applicable legal and regulatory requirements.

3. Cash on Delivery and Order Confirmation

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order and delivery details.

If an advance or token payment is required for a particular order, the applicable amount and conditions will be communicated before confirmation.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Courier and shipping companies for delivery.

  • Payment gateways and payment service providers for transaction processing.

  • Website hosting, security, analytics, and technical service providers.

  • Government authorities or other parties when disclosure is required by law.

These parties may receive only the information reasonably necessary to perform their services, subject to applicable requirements.

5. Payment Security

Payments made through third-party payment providers may be subject to their own privacy policies and security practices.

We do not intend to store complete payment card details on our website unless a legally compliant and appropriately secured payment arrangement specifically permits it.

Please do not share your passwords, OTPs, or other confidential authentication details with anyone claiming to represent Luxury Junction.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep shopping cart items available.

  • Remember certain website preferences.

  • Understand website traffic and performance.

  • Improve user experience.

  • Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to legal retention requirements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Raise questions or concerns about how your information is used.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before processing your request.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorisation where required by law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, or applicable laws. Any updated version will be published on this page with a revised date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Business Name: Luxury Junction

Website: https://luxuryjunction.shop/

Address: Surat, Gujarat, India

Phone / WhatsApp: +91-98752-50339

Email: luxuryjunction1@gmail.com

We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable requirements.

Luxury Junction — Style That Makes a Statement.