Shipping Policy – Luxury Junction
At Luxury Junction, we aim to deliver your orders safely and efficiently across India. Please read our Shipping Policy to understand our order processing, delivery timelines, shipping procedures, and delivery-related terms.
Website: https://luxuryjunction.shop/
1. Delivery Locations
We aim to deliver products across India, subject to courier service availability at the customer’s location and PIN code.
If delivery service is unavailable in your area, our team will inform you and assist you with the available options.
2. Order Processing Time
Orders are processed after successful order placement and any required order confirmation.
For Cash on Delivery (COD) orders, our team may contact you by phone or WhatsApp to verify your order and delivery details.
Processing may take additional time during holidays, promotional periods, or unforeseen circumstances.
3. Estimated Delivery Time
Our estimated delivery time is 4–5 working days from dispatch or order processing, depending on the delivery location and courier service.
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational issues, or other circumstances beyond our control.
4. Shipping Charges
Any applicable shipping charges will be displayed at checkout or communicated to the customer before order confirmation.
If free shipping is offered on a particular order or promotion, the applicable terms will be communicated accordingly.
5. Cash on Delivery (COD)
Cash on Delivery may be available across India, subject to PIN code serviceability and applicable conditions.
For certain COD orders, a token or advance payment may be required to confirm the order. If applicable, the amount and payment conditions will be communicated before confirmation.
The remaining payable amount will be collected according to the confirmed order terms.
6. Order Tracking
Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email, or another available communication channel.
You can use the provided tracking information to check the shipment status. If you experience any difficulty tracking your parcel, please contact our customer support team.
7. Incorrect Address or Contact Information
Customers are responsible for providing accurate shipping addresses, PIN codes, and contact numbers when placing an order.
If you notice an error, contact us as soon as possible. Changes may not be possible once the order has been dispatched.
Additional delivery attempts, address corrections, or reshipping may depend on courier policies and the circumstances of the shipment.
8. Delayed or Undelivered Orders
If your order is delayed beyond the estimated delivery period, please contact us with your order number.
We will make reasonable efforts to coordinate with the courier service and provide an update.
If a shipment is lost, returned to us, or cannot be delivered, our team will contact you to discuss the available resolution.
9. Failed Delivery or Refused Orders
Customers are requested to remain available at the provided address and accept confirmed orders.
If a parcel cannot be delivered because the customer is unavailable, the address is incorrect, or the delivery is refused, the courier may return the shipment to us.
For orders requiring a token or advance payment, any refund or adjustment will be handled according to the communicated order terms and applicable law.
10. Damaged Packages
Please inspect your package upon delivery. If the product arrives damaged or you notice a shipping-related issue, contact us as soon as possible.
Share your order number and clear photographs or a video of the package and product so our team can review the issue and guide you through the next steps.
11. Contact Us
For shipping, delivery, and tracking assistance, contact:
Business Name: Luxury Junction
Website: https://luxuryjunction.shop/
Address: Surat, Gujarat, India
Phone / WhatsApp: +91-98752-50339
Email: luxuryjunction1@gmail.com
Please provide your order number when contacting us so we can assist you efficiently.
Thank you for shopping with Luxury Junction. We appreciate your trust and look forward to serving you.
Luxury Junction — Style That Makes a Statement.